Spa and Wellness



Hepburn Wellness Group, Belgravia Leisure’s specialist spa and wellness management division, offers award-winning spa and wellness management services, feasibility studies, spa design, operational design and consultancy, and is dedicated to providing authentic, world class luxury wellness experiences.

Hepburn Wellness Group manages existing spa and wellness properties, and co-develops new projects in partnership with client partners, and has a portfolio of innovative offerings such as thermal and mineral springs and spa, Thalasso bathing, and destination wellness retreats including boutique accommodation properties.

Properties under management include:

  • Hepburn Bathhouse and Spa, Hepburn Spa Retreat, Hepburn Pavilion Café in Victoria’s world-famous Hepburn mineral spa region
  • Onsen Retreat and White Spa Mountain Retreat in Victoria’s alpine country

Properties in co-development include:

  • Hepburn Pop-Up Spa at Lorne Sea Baths in Victoria’s Great Ocean Road region
  • Wai Ariki Hot Springs and Spa in Rotorua, with Pukeroa Oruawhata Group

Hepburn Wellness Group won four World Luxury Spa Awards in 2017, including the Australasia Luxury Spa Group award.

Our management services include:

  • integrating cultural authenticity, nature, unique experiences and connections
  • seamless integration of spa and wellness into boutique hotel accommodation
  • creating efficiencies, revenue forecasting and budget preparation
  • financial performance objectives
  • operational and performance audits of existing operations
  • brand development and management
  • destination brand marketing, promotion and advertising planning
  • spa product development and retail strategies
  • recruitment and training
  • fostering local employment and career development opportunities.




Karen Golden

Karen Golden 

General Manager, Wellness and Spa Group
Australian Ambassador, Global Wellness Day
Board of Directors Australasian Wellness Association

Karen Golden has over 20 years of experience in the spa, wellness and leisure industry, and has led the continued growth of the iconic Hepburn Bathhouse and Spa since December 2013.

Karen has been invited to Global Spa and Wellness Summits where spa and wellness leaders from around the world explore the future of the spa and wellness industry.

Karen played a key role in initiating Australasia’s participation in Global Wellness Day, and has been appointed Australian Ambassador since starting in Australia in 2015.

Karen is a current and active Board member of the Australasian Spa and Wellness Association.

Connect with Karen on LinkedIn.

Hepburn Wellness